Payment Policies, Funding Resources, and FAQs
Here’s a summary of our payment policies and fees, created to give you a clear understanding of how we manage transactions. This includes payment methods, OHIP and Non-OHIP service fees, and any applicable charges for missed appointments or late rescheduling/cancellations.
You will also find some funding resources, and a list of FAQs.
Please take a moment to familiarize yourself with these details.
Physician appointments are covered by OHIP. If you do not have a valid Ontario Health Card, physician appointments will be billed to you directly.
Note: International students access similar coverage through the University Health Insurance Plan (UHIP), a not-for-profit insurance plan created by Ontario’s universities.
Non-OHIP Services include services provided by allied health and education professionals (e.g., nurses, psychologists, psychotherapists, psychometrists, social workers, occupational therapists, speech language pathologists, teachers, and academic instructors) are not covered by OHIP and will be billed to you directly.
Non-OHIP services may be covered by your private insurance plan. Please check with your insurance provider to determine if you have coverage. Upon request, we can provide you with a quote of costs prior to booking appointments. You may take this quote to your insurance provider to determine coverage. Possibilities Clinic cannot issue refunds if your insurer declines your claim after you have received our services.
Any requests for forms, letters, and/or records will incur an additional cost. You will be provided with an estimate once you send us the request.
Late cancellations, late rescheduling, or missed appointments, will be charged at a fee equivalent to the session fee. This policy applies to both OHIP and Non-OHIP services. To avoid these fees, cancellations and rescheduling must be done at least 3 business days prior to the appointment.
For your convenience, we offer automatic payments using credit card authorization. Your credit card will not be charged until the date of service. All data is encrypted by Square and stored in compliance with privacy regulations, ensuring only Square has access to your credit card details.
If you decide to make payments yourself, online, then please ensure payments are made by the due date. If we have not received your payment, or if your account is in arrears, our Billing Team will reach out to you to avoid delay or cancellation of services.
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Frequently Asked Questions
We accept VISA, Mastercard, and Debit. Payments are made online, through a secure Square portal.
To ensure you never miss a payment, we offer a credit card authorization service. Before your first appointment, we will send you an invoice along with a credit card authorization form. Once we receive your signed authorization form, we will process all payments for you, on or after the date of your session(s).
We do not accept Interac e-Transfer or cash for payment.
We do not offer direct billing, but we can submit a receipt directly to certain insurance providers. This means you’ll need to pay for the session by the invoice due date, and we’ll send the receipt to your provider for you. Depending on your coverage, you’ll receive reimbursement directly from your insurance.
Insurance coverage for mental health services varies depending on your plan and insurance provider. We recommend checking with your insurance provider directly to understand the specifics of your coverage.
If you do not have an Ontario Health Card or your Ontario Health Card has expired, you will be invoiced for your appointment(s) with a physician.
For information on Applying for a Health Card or Renewing a Health Card, visit Service Ontario. Be sure to contact us with any updated information including updated version code, change of address, and/or change of name.
OHIP covers mental health services provided by physicians only. Services from psychologists, social workers, and other professionals are not covered.
Yes, we provide detailed receipts for all services rendered. These receipts include the necessary information for tax purposes, and/or insurance claims.
There may be some funding or financial assistance available through various government programs, charities, or community-based organizations.
Below are a few funding resources that you can look into.
Payment Options
We’ve partnered with Beautifi to offer convenient monthly payment plans for procedures over $1,000, making your treatment more accessible and stress-free. Apply online from the comfort of your home or directly from your phone. Beautifi works directly with our clinic to ensure a smooth, seamless experience from application to treatment. Approval decisions are instant, and a Beautifi specialist will contact you to review your loan details and help create a personalized plan that fits your budget. Beautifi will manage the payment with us directly to ensure a smooth, seamless experience from application to treatment.
You can apply for financing through Beautify here or contact our billing team at (833) 482-5558, ext. 4 for more information.
Funding Resources for Neurodiversity in Ontario
If you are an OSAP student you may be eligible for the Ontario Bursary for Students with Disabilities (BSWD) and Canada Student Grant for Services and Equipment-Students with Disabilities (CSG-DSE).
These bursaries offer funding to help pay for eligible disability-related educational services and/or equipment needed for your specific disability-related functional limitations to participate in postsecondary studies.
The costs of a psycho-educational assessment (upfront or reimbursement) or other disability assessments (reimbursement only) may also be considered.
Jordan’s Principle is a Canadian initiative that ensures First Nations children receive the funding they need to access essential services and products. The program covers a wide range of needs, including health, social, and educational support.
The Learning Disabilities Association of Toronto District (LDATD) established the Robert David Shuttleworth Memorial Fund in honour of Robbie Shuttleworth. The LDATD, in partnership with the Shuttleworth family, has allocated the funds to support assessment costs and program fees.
SMILE Canada support children and youth with disabilities and their families by providing programs and services are designed to be culturally responsive, inclusive, and tailored to the unique needs of each family. The Smile Canada Accessibility Fund assists families with costs associated with the child and/or youth’s disability such as therapies, adaptive equipment and respite services. To access the program, families must be registered with SMILE Canada, be 30 years of age or younger and be in financial need.
The Ontario Autism Program (OAP) offers support to families of children and youth on the autism spectrum. Children and youth who have been diagnosed with autism spectrum disorder (ASD) by a qualified professional are eligible for the program. Children receive services and support until the age of 18.
AccessOAP is the Ontario Autism Program’s Independent Intake Organization that supports everyone registered in the Ontario Autism Program.
The Mental Wellness Programs at the Métis Nation of Ontario (MNO) are committed to supporting the mental health and wellbeing of Métis citizens across Ontario. The programs include the Mental Health and Addiction Program as well as the Health Promotion Program.
The Health Resources Project of Métis Nation of Ontario (MNO) is designed to provide Métis Citizens (verified) with easy access to supplemental health support within the definition of Eligible Medical Expenses from the Canada Revenue Agency.
