Accessibility Policy

The team at the Possibilities Clinic is dedicated to delivering exceptional service to all clients, including those with disabilities. We firmly believe in the inherent value of each individual and are committed to treating everyone with respect and dignity. Our ethos revolves around fair treatment for all individuals and ensuring equal access to our services, embracing the diverse perspectives within our community.

Our staff at Possibilities Clinic will exert every reasonable effort to ensure that our services are accessible to individuals with disabilities while upholding their dignity and independence. Should a person with a disability require our services, we will take appropriate steps to accommodate them, ensuring compliance with our established standards of privacy, confidentiality, and professionalism. Our aim is to provide individuals with disabilities an equal opportunity to access, utilize, and benefit from our services at Possibilities Clinic.

With a commitment to service excellence and compliance, we will extend our services in the following areas:

• Provide services which allow ease of access. Services will accommodate individual requirements for inclusivity.

• Our staff will be trained in applying communication tools and best practices, in dealing effectively with people with disabilities.

• Post The Possibilities Clinic Policy in the main reception area of our office locations, as well as on our websites and employee site.

• Provide individual assistance for accessibility, when necessary, for in-person services.

• Allow individuals to use their own assistive device(s) and/ or use assistive devices. These may include but are not limited to technology, phones, wheelchairs, walkers, electronic scooters, canes, etc.

• Ensure access for support persons and/or service animals.

• Provide notice of service disruptions, including duration and alternative access. This includes notice by appropriate signage, as well as website alerts or e-mail notifications when necessary.

• Accommodate requests for alternative formats or methods for communication.

• Encourage feedback, comments and suggestions through varied means, including in-person, calls, written (email, letter or note), or through our websites.

• Respond to any questions or complaints efficiently.

• Provide employee training and ongoing education about the AODA and Customer Service Standard which encourages awareness, sensitivity, and consideration of services to persons with disabilities.

• Report our status and progress to the Ontario government.

If you have any questions, feedback, or concerns, please email us at info@possibilitiesclinic.com. If you require alternative format of feedback delivery, such as a telephone call, then you can contact our Care Team toll-free at 833-482-5558 ext 2.